Ship & Delivery Info.

Q. Where do you ship? Do you offer international shipping?

A. We ship to the lower 48 states. Most packages will ship either FedEx or UPS so a street address is required. We have partnered with a 3rd Party for International Orders. Continue reading below for full details on International shipments.

If you are not in the lower 48 states you will need to use the International Checkout button provided at checkout below the standard checkout button. Shown below:

We have partnered up with a company that specializes in International Shipping. All international orders are sent directly to International Checkout who then researches the best shipping options and rates. They will contact you directly with the shipping cost for your final approval at which time you can proceed with the order or choose to cancel.


Q. How long does it take to ship the item I want to order?

A. Shipping times vary depending on the product. Some products are made to order. For your convenience we have added a "Shipping Info" tab to every product page so you can see how long it takes in production/processing and how long it takes for delivery once shipped. Here is an example of the information you will find on the "Shipping Info" tab.


Shipping information logo for pet stairs at Shipping and Transit Time Details
This item is made to order and normally leaves Warehouse in 3-5 business days.
Once picked up, the Transit Time to your location is color coded below.

shipping information and transit time map for c and d pet products at